Crickets and Trains

Life as seen through Autistic Eyes

Shipping Policy

When do we ship?

Due to these products being handmade it may take 2-3 days before they ship out. You will get an automated confirmation email upon shipment of your order. Orders are shipped Monday thru Saturday with USPS.

How our rates are calculated

For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost to obtain accurate rates for postage from the USPS. We offer rates ranging from first class mail to priority services, so rates will be based on your shipping choice.

How to track an order that has been shipped

If a shipping method that provides a tracking number has been selected, you will receive an automated email with the tracking information upon the creation of the shipping label. If basic first class mail shipping has been selected, you will receive an email confirmation that the order has been shipped but it will not include a tracking number.

Digital Products

We do not offer any digital or downloadable products. All of our products are physically shipped.

Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.